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Motorcycle Reservations Sales Agent

Company: EagleRider
Location: Las Vegas
Posted on: June 19, 2019

Job Description:

In 1992, EagleRider pioneered the Harley-Davidson-- motorcycle rental concept and the guided motorcycle tour business. Today, we are the world's largest motorcycle rental and tourism company and our brand is synonymous with motorcycle adventure worldwide. We offer a huge selection of perfectly maintained motorcycles, ATVs, dirt bikes, scooters and snowmobiles for one-way rentals or guided tours between stores located in the most desirable tourist destinations in the world.

We are in search of a Reservations Sales Agent with first-class customer service skills to join our growing team. This individual will be responsible for sales, customer service and support for retail motorcycle rentals, self-drive tours and Club EagleRider membership.

EagleRider offers a great work environment and opportunity to grow within.

Job Duties/Responsibilities:


  • Engage customers via all company retail channels: call center, online and in-store

  • Identifies and closes all potential sales opportunities by recommending up-sell opportunities

  • Manage large amounts of inbound and outbound calls in a timely manner

  • Follow communication scripts when handling different types of topics

  • Identify customers' needs, clarify information, research every issue and provide solutions

  • Seize opportunities to up-sell products when they arise

  • Respond to customer queries with information about products and services or technical assistance

  • Build sustainable relationships and engage customers by going the extra mile

  • Route calls to appropriate resources, if needed

  • Follow up on customer calls/messages where necessary

  • Meet personal/team qualitative and quantitative targets

    Qualifications:

    • Strong phone verbal communication skills along with active listening

    • Hospitality and/or Sales related experience highly desired

    • Have a valid motorcycle license highly desired

    • Must have conflict resolution skills such as Stress Management and Emotional Agility

    • Quick thinker with great problem-solving abilities

    • Customer focus and adaptability to different personality types

    • Able to multi-task, set priorities and manage time effectively

    • Able to handle demanding customers with patience and professionalism

    • Flexibility with a go with the flow attitude

    • Able to work with a team of like-minded individuals

    • Bilingual in either Spanish or Portuguese highly desired

      We offer a competitive compensation package with incentives and a wide range of benefits, including: medical and dental insurance, vision plan; 401(k) Plan; paid holidays; paid vacation; paid sick time; and many other perks.

      To learn more about us, visit: https://www.eaglerider.com/

      EagleRider Motorcycle Rentals and Tours is an equal opportunity employer, and is proud of our diverse employee population. Employment offers include a requirement for successful completion of a background investigation, and pre-employment drug screening.

Keywords: EagleRider, Bullhead City , Motorcycle Reservations Sales Agent, Sales , Las Vegas, Arizona

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