Sales & Svc Tech Grp 2
Company: Frontier Communications
Location: Bullhead City
Posted on: March 17, 2019
Position Title: Sales & Service Tech Grp 2Location: 927 Hancock, Bullhead City, AZInternal Posting: 3/12/19 to 3/19/19Headcount: 2 vacanciesUnion: IBEW 769Job Description:Frontier is looking for our Technicians to engage and develop customer relationships, and provide solutions to our customers through our products and services. All of our employees are expected to be ambassadors of Frontier Communications within our communities.Typical Job Duties:Communication:Communicate effectively and accurately on customer issues to eliminate repeat trouble calls. Mentor co-workers to expand knowledge, to be self-motivated and display ability to follow through on assignments.Outside Plant KnowledgeEffectively use preventive maintenance program by rebuilding aerial/buried/underground cables. Utilize General Order 95/128/133 to ensure proper facility installation.Ability to use test equipment to isolate, repair and locate field facilities.Read and interpret Outside Plant drawingsPC ApplicationsNavigate web, set up Business/Residential computer(s) and demonstrate applications to customer. Effectively use company dispatch program to complete assignments.ProductsSupport, install and repair company products and services, fully understand and adhere to 5-Step Peace of Mind Service ProcessTestingUnderstand and demonstrate basic telephone/broadband technology. Utilize test equipment to install products and isolate trouble effectively.BASIC EMPLOYMENT REQUIREMENTS:Education: ? High School graduate or equivalent. Must complete company provided broadband training, which includes full installs for DSL.Experience: ? Five (5) years experience in telecommunications installation and maintenance. ? Must be able to complete full installs of broadband services (DSL) ? Basic telephony knowledge. ? Must understand different PC operating support systems. Telecommunications wiring color-code competency. Basic keyboard and software skills. Previous experience in application of California General Orders 95 and 128.Preferred Experience/Knowledge: Basic splicing or telephone construction experience.Certification/license requirements: ? Valid State driver's license.Physical Requirements: Must be able to sit, bend, stoop, stand and walk (occasionally over uneven terrain) for extended periods. ? Regularly lift, move or push 35 pounds. ? Must be able to periodically move items up to 75 pounds. ? Ability to climb wooden poles and various types of ladders. Environmental Factors (ability to work in extreme heat/cold, at heights over 15 feet, 3rd shift): ? Ability to work in temperature extremes ranging from -30o to +110o Fahrenheit. ? Ability to work in confined spaces, (i.e.: attics, crawl spaces, manholes, trenches). ? Ability to work at heights up to 75 feet.Required Skills:BASIC QUALIFICATIONS:* Ability to work in confined areas.* Ability to lift and carry tool boxes, drop wire, parts containers and installation loads, test equipment, generators, manhole/pullbox covers, etc.* Ability to climb poles/ladders.* Ability to lift, carry, set-up, climb and take down ladders.* Ability to communicate naturally and pleasantly over the telephone and/or in person. Must have exceptional Customer Service Skills* Ability to work under pressure in stressful conditions.* Requires alertness and attention to detail.* A valid driver's license. Able to meet the medical and driver certification requirements as established by the DOT Federal Highway Safety Act. Not restricted to daylight hours.* Able to read and interpret architectural, electrical wiring diagrams.* Able to operate test equipment such as VOMs, test sets, etc.* Indoor-outdoor work. Exposed to adverse weather conditions, dust, noise, dirt, heat, poor lighting, fumes, etc.* Works in buildings being constructed/renovated, manholes, rough terrain, traffic, aerial lifts, platforms, etc.* Scheduled work tours may be weekday, weekend and holiday, including day, evening and night hours. Subject to scheduled and/or unscheduled overtime and call out.* Must possess the ability to perceive difference in colors.* Must possess the ability to distinguish audible tones/levels.* Must have an understanding and knowledge of computer networking.
Keywords: Frontier Communications, Bullhead City , Sales & Svc Tech Grp 2, Sales , Bullhead City, Arizona
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