BBT I - Bullhead City, AZ
Company: Altice USA
Location: Bullhead City
Posted on: July 20, 2021
Job Description:
Altice USA is a cutting-edge communications, media, and tech
company. We connect people to what matters most to them; texting
with friends, advertising that resonates, or binge watching their
favorite show. Our differentiated approach centers around
technologies that push the envelope and deliver the ultimate
customer experience. We're building a workforce that attracts and
retains the best talent, not only to meet the needs of our
customers, but that also reflects the diverse communities we serve.
We're not the only ones who have seen it; we've recently been
recognized by Forbes as one of America's Best Employers as well as
by the Human Rights Campaign, DiversityInc Magazine, and Cablefax
for our diversity & inclusion program.
Responsibilities
Job Summary
Under general supervision the Field Service Technician
installs, changes, repairs and disconnects cable services including
video, data, and telephone. Performs troubleshooting at time of
installation and on scheduled service calls from the tap to the
customer's selected locations. Dual usage and knowledge of coaxial
cable and fiber in certain communities. Educates customers
regarding new and existing services and describes the advantage of
other services to meet customer needs.
Responsibilities
- Provides quality internal and external customer service
surrounding the Company values
- Installs, tests and troubleshoots Company services including
video, data and telephone from tap to customer selected
locations.
- Utilizes network tools and troubleshooting knowledge to resolve
network problems
- Resolves issues at installation and on scheduled service call
from customer's selected locations to tap
- Educates customers regarding use of installed products;
explains waivers, agreements, customer release forms, charges and
billing procedures
- Determines customer's current service levels; inquiries about
customer preferences and needs; recommends service upgrades or
additional products
- Resolves or escalates customer complaints, as appropriate
- Uses automated routing system or plans daily route;
requisitions equipment and supplies; stocks Company vehicle
- Meets scheduled appointment windows
- Completes work orders and other documentation on paper and/or
by mobile device
- Represents Company to collect payments and equipment; secures
appropriate customer signatures
- Maintains network integrity through preventive maintenance and
home certifications.
- Adheres to established maintenance windows for all outages
- Uses small hand tools, power tools, meters, and other test
equipment
- Maintains and secures Company truck and equipment
- Works on regularly scheduled days as well as unscheduled days
and beyond regular work hours as required
- When applicable rearranging and reconnecting fiber optic
service drops at pole, underground or building terminals
- Performs other duties as assigned
Qualifications
Qualifications / Requirements/Experience
- High School Diploma or equivalent
- Ability to communicate in person and by telephone
- Vision ability: close vision, peripheral vision, and ability to
adjust focus; ability to differentiate between different sizes and
colors of wires
- Hand and finger dexterity to carry and to use tools and
equipment as necessary
- Ability to work while standing 50 - 70% of the time
- Ability to use any equipment in a safe manner, in accordance
with company, industry and regulatory standards
- Ability to safely lift 75 pounds
- Ability to carry, climb and operate extension ladder, (approx.
28 ft high and 75 pounds). Accommodation with 50-pound maximum
lifting is available.
- Ability to climb poles using gaffs, hooks and climbing belt
(weight limit of 350 pounds including equipment)
- Ability to work in confined spaces such as crawlspaces and
attics by crawling, bending, reaching, twisting
- Ability to drive Company vehicle in a safe and responsible
manner Knowledge of basic mathematics
- Knowledge of basic electronics
- Skill in using a Windows-based computer
- Ability to comprehend and operate appropriate testing equipment
(e.g. signal level meters, ohm meters)
- Ability to prioritize and organize effectively
- Ability to work independently and with others
Working Conditions
- Work indoors in poorly ventilated areas such as attics during
extreme heat or cold
- Work can be performed near power lines and electricity
- Work, including travel, outdoors in adverse weather conditions
day or night
- Exposure to dust, dirt, noise, insects, cleaning solutions and
electricity
Altice USA is an Equal Opportunity Employer committed to
recruiting, hiring and promoting qualified people of all
backgrounds regardless of gender, race, color, creed, national
origin, religion, age, marital status, pregnancy, physical or
mental disability, sexual orientation, gender identity, military or
veteran status, or any other basis protected by federal, state, or
local law.
Altice USA, Inc. collects personal information about its
applicants for employment that may include personal identifiers,
professional or employment related information, photos, education
information and/or protected classifications under federal and
state law. This information is collected for employment purposes,
including identification, work authorization, FCRA-compliant
background screening, human resource administration and compliance
with federal, state and local law.
Keywords: Altice USA, Bullhead City , BBT I - Bullhead City, AZ, Other , Bullhead City, Arizona
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