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Patient Services Supervisor (Northern Arizona)

Company: Sonora Quest
Location: Bullhead City
Posted on: May 3, 2021

Job Description:

Primary City/State:Bullhead City, ArizonaDepartment Name:PSC Admin-N Arizona-Ref LabWork Shift:DayJob Category:Phlebotomy Your pay and benefits are important components of your journey at Sonora Quest Laboratories/Laboratory Sciences of Arizona. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management or Sales Incentive Programs as part of your Total Rewards package.POSITION SUMMARYThis position is accountable for planning, directing, and controlling all phases of off-site phlebotomy operations to effectively contribute to the attainment of corporate objectives.CORE FUNCTIONS1. Selects, develops, and trains employees throughout the employee life cycle through timely selection, ongoing feedback, coaching/mentoring, and promoting continuing education. Recommends pay adjustments and administers performance reviews within established time frames. Oversees orientation and training for both new and incumbent employees. 2. Operates assigned business unit in a cost effective manner. Maintains appropriate staffing levels with minimum necessary overtime and usage of per diem employees. Ensures minimal employee turnover and tracks supply usage and orders as needed. Assists in budgeting operating and human resource expenses and monitors financial activities of the business unit. 3. Ensures that assigned locations are functioning effectively and that service levels are maintained and enhanced. Promotes the organization within the community through effective and professional communications with physicians, clients, and internal customers with an emphasis on teamwork and customer satisfaction. 4. Identifies and resolves service issues using Six Sigma and Lean work flow principles. Champions safety initiatives within the business unit. 5. Coordinates facilities management for the assigned business unit through negotiation with vendors and by working with contractors, landlords, clients, and account managers.MINIMUM QUALIFICATIONS+ Education or experience consistent with an Associates degree in healthcare or a related field. + Minimum of three (3) years of Phlebotomy experience. + Ability to perform complex problem solving and leadership skills required. + Ability to read, write, and communicate clearly in English. + Advanced computer skills. Exceptional Customer Service skills. + Working knowledge of regulatory, accrediting, and compliance requirements. + Good leadership, communication, and interpersonal skills. + Must possess a valid drivers license and be eligible for coverage under the company auto insurance policy. + IOP placement requires execution of Confidential Information and Restrictive Covenant Agreement. + Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification.PREFERRED QUALIFICATIONS+ Experience with Six Sigma and/or Lean Work Flow a plus. + National Phlebotomy Certification. Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. /careers/eeo

Keywords: Sonora Quest, Bullhead City , Patient Services Supervisor (Northern Arizona), Other , Bullhead City, Arizona

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