Complex Event Manager
Company: Westin Las Vegas
Location: Winchester
Posted on: March 9, 2026
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Job Description:
Compensation Type: Yearly Highgate Hotels: Highgate is a leading
real estate investment and hospitality management company with over
$15 billion of assets under management and a global portfolio of
more than 400 hotels spanning North America, Europe, the Caribbean,
and Latin America. With a 30-year track record as an innovator in
the hospitality industry, this forward-thinking company provides
expert guidance through all stages of the property cycle, from
planning and development through recapitalization or disposition.
Highgate continues to demonstrate success in developing a diverse
portfolio of bespoke lifestyle hotel brands, legacy brands, and
independent hotels and resorts, featuring contemporary programming
and digital acumen. The company utilizes industry-leading revenue
management tools that efficiently identify and predict evolving
market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and
corporate offices worldwide, Highgate is a trusted partner for top
ownership groups and major hotel brands. www.highgate.com Location:
Overview: Complex Event Manager is responsible for coordinating and
supervising assigned group business after it is booked by the sales
& catering department, and through completion of the event or
function, while maintaining profitable operations and high-quality
products and service levels. He/she is expected to market ideas to
promote business? Maintain revenue and meet budgeted productivity
while keeping quality consistently high. The Complex Event Manager
is also responsible for acting as a liaison between client and
operating departments to ensure a successful meeting and to
generate repeat business. Responsibilities: Keep immediate
supervisor fully informed of all problems or matters requiring
his/her attention. Prepare and submit required reports in a timely
manner. Follow up on all turnovers within 24 hours via telephone
and within 2 days with written correspondence. Know meeting room
setups and capabilities. Know sleeping room configurations and
types. Respond to requests by Meeting Planners immediately. Have
comprehensive knowledge of all operational departments within the
hotel? guest services, reservations, housekeeping, audio visual,
switchboard, accounting, restaurants, bars, and engineering.
Interact with outside planners, vendors for event setup. Maintain
pricing integrity and propose upscale menus for clients. Create,
review and revise rooming lists and VIP lists. Manage existing
accounts and follow up with client resolicitation to capture future
business. Work with other F&B managers and keep them informed
of F&B issues as they arise. Manage the function book and
adjust space in order to ensure maximum potential revenue. Meet or
exceed set goals. Be visible on the floor and assist staff as
needed during functions. Be involved in and/or conduct departmental
and hotel training (One-to-One Training, etc.) Plan and execute
holiday and special events in conjunction with the Associate
Director of Event Management Use feedback from Meeting Planner
evaluations to improve service and quality. Other duties as
required/assigned Qualifications: Education & Experience: At least
2 years of progressive experience in a hotel or as a meeting
planner M ust be proficient in Windows, Company approved
spreadsheets and word processing Must have knowledge of F&B
preparation techniques, health department rules and regulations,
liquor laws and regulations. Marriott Consolidated Inventory System
“CI” experience a plus Physical requirements: Flexible and long
hours sometimes required. Light work - Exerting up to 20 pounds of
force occasionally, and/or up to 10 pounds of force frequently or
constantly to lift, carry, push, pull or otherwise move objects.
General Requirements: Maintain a warm and friendly demeanor at all
times. Must be able to effectively communicate both verbally and
written, with all level of employees and guests in an attentive,
friendly, courteous and service oriented manner. Must be effective
at listening to, understanding, and clarifying concerns raised by
guests Must be able to multitask and prioritize departmental
functions to meet deadlines. Approach all encounters with guests
and employees in an attentive, friendly, courteous and
service-oriented manner. Attend all hotel required meetings and
trainings Participate in M.O.D. coverage as required. Maintain
regular attendance in compliance with Highgate Hotel Standards, as
required by scheduling, which will vary according to the needs of
the hotel. Maintain high standards of personal appearance and
grooming, which include wearing nametags. Comply with Highgate
Hotel Standards and regulations to encourage safe and efficient
hotel operations. Maximize efforts towards productivity, identify
problem areas and assist in implementing solutions. Must be
effective in handling problems, including anticipating, preventing,
identifying and solving problems as necessary. Must be able to
understand and evaluate complex information, data, etc. from
various sources to meet appropriate objectives. Must be able to
maintain confidentiality of information. Perform other duties as
requested by management.
Keywords: Westin Las Vegas, Bullhead City , Complex Event Manager, Hospitality & Tourism , Winchester, Arizona
