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Physician / Urgent Care / Nevada / Locum or Permanent / Associate Pati

Company: OptumCare
Location: Las Vegas
Posted on: September 23, 2019

Job Description:

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your lifes best work.(sm) Southwest Medical, part of OptumCare, is a multi-specialty group of physicians, Nurse Practitioners, and Physician Assistants consisting of over 300 providers, 21 medical health centers including six urgent care clinics, four convenient care centers, two lifestyle centers catering to older adults, an outpatient surgery center, home health, hospice and palliative care services, plus E-visits and online options via Now Clinic telemedicine technology. Southwest Medical offers patients compassion, innovation, and quality care throughout southern Nevada. Southwest Medical is headquartered in the greater Las Vegas, NV area. As a part of our continued growth, we are searching for a new Associate Patient Care Coordinator to join our team. Hours - Wednesday-Friday 6:50am-7:30pm and Saturday 11am-3pm Primary Responsibilities:

  • Responsible to greet patient and check patient in and out. Ensure demographics including insurance information is correct in IDX and update as necessary
  • Manage the patients expectations about the visit and ensures that the visit and referral process are understood
  • Schedule appointments as necessary. Works with back office to get patients seen who walk in or call for appointment
  • Enter charges correctly and collects appropriate payments
  • Answer telephones and take messages or route incoming calls as per SMA policy. Document all calls and messages appropriately according to SMA policy
  • Ensure that issues such as refills and provide request are taken care of
  • Responsible for waiting room management and implementation of efficient customer friendly processes
  • Work with back office staff to ensure smooth patient flow
  • Communicate with clinical personnel about service issues and complaints
  • Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas
  • Completes Post Visit Survey calls to patients
  • Other duties as assigned This Associate Patient Care Coordinator receives direction from Supervisor of Clinic Operations and RN Manager to support the SMA Urgent Care Clinic with occasional over time. Works cooperatively with all members of the care team and supports patient satisfaction goals. This position is vital to keeping patient wait times to a minimum, maintaining the highest standards of customer service, processing patient charges correctly, maintaining efficient patient flow and insuring patient safety in the patient waiting areas. Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Keywords: OptumCare, Bullhead City , Physician / Urgent Care / Nevada / Locum or Permanent / Associate Pati, Healthcare , Las Vegas, Arizona

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