Customer Service Specialist I | Henderson, NV

Company: EMPLOYERS
Location: Las Vegas
Posted on: April 7, 2026

Job Description:

Customer Service Specialist I (Bilingual Spanish Required) - In Office Call Center Location: Henderson, NV (100% In?Office Call Center) Start Date: April 27th, 2026 EMPLOYERS, a national workers' compensation insurance carrier, is seeking a Bilingual English/Spanish Customer Service Specialist I to join our Henderson, NV call center. This role is fully onsite and supports customers by phone, email, and chat. What You'll Do * Deliver excellent customer service to policyholders, agents, and internal partners. * Handle inbound/outbound calls, emails, and chats. * Provide accurate information, resolve inquiries, and de?escalate issues. * Document interactions clearly and follow company and state guidelines. * Assist customers with online tools and system navigation. * Meet performance, quality, and productivity standards. What You Need * Bilingual fluency in English & Spanish (required). * High School diploma or GED. * 1 year experience in a call center or office environment. * Strong communication, multitasking, and computer skills (Outlook, Word, Excel). * Ability to work in a fast?paced, structured call center environment. Preferred (Not Required): * Experience with call center software (Five9, CRM systems). * Insurance or workers' compensation knowledge. * Associate's degree. Work Environment * This position is 100% in?office at our Henderson, NV call center. * Must be available and present for all training days starting 04/27/2026 * Sedentary role with minimal travel; occasional voluntary overtime. Compensation & Benefits * $20.50/hour * $21.50/hour for bilingual Spanish speakers * Comprehensive benefits package, including 401(k) with match https://www.employers.com/careers/our-benefits-and-perks/ About EMPLOYERS EMPLOYERS is a growing workers' compensation insurance carrier known for exceptional service and a strong employee?focused culture. Our values—Integrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment—guide everything we do. * Bilingual fluency in English & Spanish (required). * High School diploma or GED. * 1 year experience in a call center or office environment. * Strong communication, multitasking, and computer skills (Outlook, Word, Excel). * Ability to work in a fast?paced, structured call center environment. Compensation details: 20.5-21.5 Hourly Wage PI6c1397562cfb-29400-40148839

Keywords: EMPLOYERS , Bullhead City , Customer Service Specialist I | Henderson, NV, Customer Service & Call Center , Las Vegas, Arizona